This page sets out the statutory and regulatory information governing the operation of Coral Online Casino in the United Kingdom. The information below is provided in the interest of full legal transparency and is intended to assist players in understanding the regulatory framework under which this website operates, the rights afforded to them under applicable law, and the obligations the operator has undertaken to fulfil.
1. Operator Details
Legal Entity and Registration
The website coral-online-casino-uk.com is operated by LC International Limited, a company incorporated and registered in Gibraltar under company registration number 54743. The registered office address is: Suite 6, Atlantic Suites, Europort Avenue, Gibraltar.
LC International Limited is a wholly owned subsidiary within the Entain group of companies, one of the world’s largest sports betting and gaming groups, listed on the London Stock Exchange.
2. Gambling Licence
United Kingdom Gambling Commission Licence
For customers accessing the service from Great Britain, LC International Limited holds a licence issued by the United Kingdom Gambling Commission (UKGC), the statutory body established under the Gambling Act 2005 responsible for regulating commercial gambling in Great Britain.
- Licence type: Remote Operating Licence (Casino, Betting, Bingo)
- Licence number: 000-039483-R-319409-001
- Licensing authority: United Kingdom Gambling Commission
- Regulatory website: www.gamblingcommission.gov.uk
- Territory of service: Great Britain (England, Scotland and Wales)
The licence is subject to compliance with the conditions and codes of practice published by the UKGC, including the Licence Conditions and Codes of Practice (LCCP). The operator is required to act in accordance with the three licensing objectives set out in the Gambling Act 2005:
- Preventing gambling from being a source of crime or disorder, or being associated with crime or disorder, or being used to support crime;
- Ensuring that gambling is conducted in a fair and open way;
- Protecting children and other vulnerable persons from being harmed or exploited by gambling.
Players may verify the operator’s licence status at any time by visiting the UKGC’s public register at www.gamblingcommission.gov.uk/public-register.
3. Age Restrictions and Eligibility
Access to gambling services on this website is strictly restricted to individuals who are 18 years of age or older. It is a criminal offence under the Gambling Act 2005 for any person under the age of 18 to gamble on this site or for any person to facilitate gambling by an individual under the age of 18.
The operator employs a combination of automated and manual age and identity verification procedures at the point of registration and prior to the processing of withdrawals. In certain circumstances, enhanced verification may be requested at any time during a customer’s account lifecycle. Until age verification is satisfactorily completed, access to depositing and gameplay functions may be restricted.
The operator participates in the GamStop self-exclusion scheme, which allows individuals to self-exclude from all UKGC-licensed operators simultaneously. For further information, please visit www.gamstop.co.uk.
4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Regulatory Obligations
The operator is subject to the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and guidance issued by the UKGC on anti-money laundering in the gambling sector. The operator maintains a comprehensive AML programme designed to detect, prevent and report suspicious activity in connection with money laundering or terrorist financing.
Customer Due Diligence
All customers are subject to customer due diligence (CDD) measures at appropriate stages of the customer relationship. These measures include, but are not limited to:
- Verification of identity using government-issued photographic identification (such as a valid passport or driving licence);
- Verification of residential address using a recent utility bill, bank statement or equivalent document;
- Source of funds checks, which may require customers to provide documentation evidencing the origin of funds used for gambling activities;
- Source of wealth checks in circumstances where enhanced due diligence is warranted;
- Ongoing monitoring of customer transactions and patterns of play.
Enhanced Due Diligence
Enhanced due diligence (EDD) is applied in circumstances that present a higher risk of money laundering or terrorist financing, including but not limited to transactions or account activity that is inconsistent with the customer’s known profile, politically exposed persons (PEPs), or customers from high-risk jurisdictions as identified by the Financial Action Task Force (FATF).
The operator reserves the right to suspend, restrict or close an account where satisfactory documentation is not provided within a reasonable timeframe, or where the results of due diligence give rise to concern.
Reporting Obligations
The operator is required by law to submit Suspicious Activity Reports (SARs) to the National Crime Agency (NCA) where there are grounds to suspect money laundering or terrorist financing. This obligation supersedes any duty of confidentiality owed to the customer.
5. Data Protection
Applicable Legislation
The operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) as retained in domestic law by virtue of the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. The operator is registered with the Information Commissioner’s Office (ICO) as a data controller.
Basis for Processing
Personal data is collected and processed for the purposes of:
- The performance of a contract with the data subject, including the provision of gambling services and the processing of financial transactions;
- Compliance with legal obligations, including AML/KYC requirements, responsible gambling obligations, and regulatory reporting;
- The legitimate interests of the operator, where such interests are not overridden by the rights and freedoms of the data subject;
- With the consent of the data subject, where applicable.
Data Subject Rights
Under UK GDPR, customers have the right to access, rectify, erase, restrict the processing of, and port their personal data, subject to applicable exemptions. Customers also have the right to object to processing and, where processing is based on consent, to withdraw that consent at any time. Requests may be submitted to the operator’s Data Protection Officer via the contact details set out in the Privacy Policy.
Customers who are dissatisfied with the operator’s handling of their personal data may lodge a complaint with the ICO at ico.org.uk.
6. Responsible Gambling
Regulatory Framework
The operator operates in full compliance with the UKGC’s requirements relating to the protection of customers, including the requirements set out under Social Responsibility Code Provisions 3.4 to 3.9 of the LCCP. The operator is committed to minimising the risk of gambling-related harm and to providing a safe gambling environment for all customers.
Player Protection Tools
The following responsible gambling tools are available to all registered customers:
- Deposit limits: Customers may set daily, weekly or monthly deposit limits to restrict the amount of funds they can add to their account within a given period;
- Loss limits: Customers may set limits on the amount they are able to lose within a specified timeframe;
- Wagering limits: Customers may set limits on the total value of bets placed within a defined period;
- Session time limits: Customers may set a maximum duration for individual gambling sessions;
- Reality checks: Periodic in-session notifications reminding customers of the time elapsed during their gambling session;
- Self-exclusion: Customers may apply for a self-exclusion period of a minimum of six months, during which access to the gambling services will be suspended. Self-exclusion requests are also processed via the GamStop national self-exclusion scheme;
- Take a Break: Customers may apply for a temporary cooling-off period.
Support Organisations
Customers who are concerned about their gambling, or who are seeking information and support, are encouraged to contact one of the following independent organisations:
- BeGambleAware – National Gambling Helpline: 0808 8020 133 (free, 24 hours)
- GamCare – free counselling, advice and support
- Gamblers Anonymous UK
- Gordon Moody Association – residential treatment for gambling addiction
7. Dispute Resolution
Internal Complaints Procedure
In the first instance, customers who have a complaint or dispute arising from their use of the gambling services are requested to contact the customer support team directly, setting out the nature of the complaint in writing. The operator operates a formal internal complaints procedure and will acknowledge all complaints within a reasonable period. A final response will be issued within 8 weeks of receipt of the complaint.
Alternative Dispute Resolution
Where a customer is dissatisfied with the outcome of the operator’s internal complaints procedure, or where a final response has not been received within 8 weeks, the customer is entitled to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The operator’s designated ADR provider is:
- IBAS (Independent Betting Adjudication Service)
- Website: www.ibas-uk.com
- The IBAS adjudication service is free of charge to customers.
The ADR process is independent of the operator. Customers retain the right to pursue legal action through the courts irrespective of whether they have utilised the ADR process.
UKGC Complaints
Where a customer believes that the operator has breached its licence conditions or has otherwise acted contrary to the requirements imposed by the UKGC, the customer may report this to the UKGC directly. The UKGC does not adjudicate on individual commercial disputes between operators and customers, but it does investigate regulatory compliance concerns. Reports may be submitted at www.gamblingcommission.gov.uk.
8. Regulatory Updates
The information contained on this page reflects the regulatory position as at the date of last review. The operator reserves the right to update this page from time to time in order to reflect changes in applicable law, regulatory requirements, or the operator’s internal policies and procedures. Customers are advised to review this page periodically. Continued use of the gambling services following any update to this page shall constitute acceptance of the revised terms.
For any queries relating to the licence information set out on this page, please contact the operator via the details provided in the Contact Us section of this website.